FAQ
Shopping with 1Click Food Market
What is 1Click Food Market?
We help families make their grocery budget go further with affordable food, carefully prepared orders, and convenient delivery to their door. Our goal is to offer excellent value and free delivery through our loyalty memberships.
How do I place an order?
Browse our categories or use the search bar to find products. Check the size, weight, quantity and price, select any available options, and add your items to the cart. Review your basket, enter your delivery details, and complete checkout. For promotional pre-orders, check the stated delivery date before paying.
How can I compare product prices?
Check whether the price is per item, pack, pound (lb), or kilogram (kg). Choose the correct size or weight option before adding the product to your cart. If a listing is unclear, contact customer service before ordering.
Promotions & Family Grocery Baskets
What are your promotions?
Our promotions focus on affordable family grocery baskets: a selection of everyday essentials offered together at a very low price to help families manage their food budget. Check each promotion for its contents, quantities, price and delivery information.
Why are promotional baskets offered as pre-orders?
Ordering in advance helps us plan purchasing and preparation, keep costs down, and offer your family basket at the lowest price we can. When a promotion is offered for pre-order, its listing will identify it as a pre-order.
Do I pay in full for a pre-order?
Yes. Promotional pre-orders require full payment when you place the order. They are not deposit-only reservations.
When will my promotional pre-order arrive?
The delivery date will be specified when you order, so you can review it before completing your purchase. Promotional pre-orders follow that stated date, which may differ from our usual 24–48-hour delivery timeframe.
Can I change the contents of a promotional basket?
Review the contents shown for that promotion. If you need a change or have a dietary requirement, contact customer service before ordering to confirm whether it can be accommodated.
Delivery & Freshness
How long does a regular order take?
Regular grocery orders take 24–48 hours from ordering to delivery. This gives us time to freshly source and carefully pack your groceries. For promotional pre-orders, the delivery date stated at the time of ordering applies instead.
Why do you need 24–48 hours?
We prepare orders with freshness in mind. Sourcing the food and packing it carefully takes time, helping us bring fresh groceries to your doorstep at great value.
Is delivery free?
Free delivery is included with our Bronze, Silver and Gold loyalty cards. Review the delivery details and final order total before completing checkout.
Annual Loyalty Cards
What does each card include?
- Bronze: Free delivery only; no percentage discount on products.
- Silver: Free delivery and a 5% discount on products.
- Gold: Free delivery and a 10% discount on products.
Each card is an annual membership. See the membership listing for its current purchase price.
Can I downgrade my card?
You cannot downgrade during your current membership year. You can choose a lower tier once that year has ended.
Can I upgrade my card?
Yes. Purchase the higher-tier card, then contact customer service with your order details. Our team will review your existing membership and new purchase and arrange the price-difference adjustment. Customer service will confirm the amount and how it will be settled.
How do I use my membership?
Use the account associated with your loyalty card when shopping. Review your membership benefits and final total before paying. If your discount or free delivery is not showing as expected, contact customer service before completing the order.
Order Help
What if I need to change an order or report an issue?
Contact customer service as soon as possible with your order number and details. For a damaged, missing or incorrect item, include a photo where relevant. Our team will review your request under our published policies.
How can I contact you?
Email info@1clickfoodmarket.com or use our Contact page. Please include your order number or membership details so we can help you.
For more information, read our Policies & Program Terms.
Can I cancel or return a promotional preorder?
Promotional preorders help us combine customer orders and buy in bulk to offer affordable family grocery baskets. Full payment is required when ordering, and the delivery date is stated before you pay. Once placed and paid, a promotional preorder cannot be cancelled, returned or refunded simply because you change your mind, because sourcing and bulk purchasing are arranged against customer orders. This does not affect your statutory rights, including remedies for defective or misdescribed goods, non-delivery or legally qualifying delays. If we cannot fulfil your order, we will refund the unfulfilled portion unless you agree to an alternative. See our Terms & Conditions for details.
