1ClickFoodMarket (“the Company”) offers a voluntary Loyalty Rewards Program (“Program”) for registered customers. Participation is voluntary and constitutes acceptance of these terms. By enrolling or making eligible purchases, the customer (the “Member”) agrees to abide by the Program rules. The Company may modify, suspend, or cancel the Program at any time without notice.
Earn Rate: Members earn ten (10) Loyalty Points for each Canadian dollar (CAD $1.00) spent on eligible purchases. Eligible purchases include merchandise sold on the website and exclude taxes, shipping fees, service charges, discounts, coupons, and payments to third-party vendors. Points are earned on the product subtotal (pre-tax) at checkout and are automatically credited to the Member’s account. Retroactive or manual point awards are not permitted.
Redemption: Each fifteen (15) Loyalty Points can be redeemed for a CAD $1.00 credit toward future purchases. The minimum redemption is 150 points (equivalent to CAD $10.00). Redemptions apply only to product totals (pre-tax) and cannot be used to cover taxes, delivery fees, or other charges. Redeemed points immediately reduce the order total; no cash or change is given for remaining points. If a refund is issued for an order in which points were redeemed, the points used will be reinstated to the Member’s account.
Limitations and Expiration: Loyalty Points have no cash value and are non-transferable and non-exchangeable. Points may not be used for any purpose other than as described. Points will expire twelve (12) months after they are earned or after twelve consecutive months of no account activity, whichever comes first. The Company may change the expiration policy with notice on the site. If a Member’s account is closed or terminated, any unredeemed points are forfeited.
Changes and Abuse: The Company reserves the right to change, suspend, or terminate the Loyalty Program (including point accrual and redemption rules) at any time without notice. Any abuse, fraud, or manipulation of the Program (including account misuse to earn extra points) may result in immediate forfeiture of points and termination of Program privileges. Upon Program termination, unused points will be void and cannot be redeemed.
Accepted Payment Methods: 1ClickFoodMarket accepts Visa®, MasterCard®, and American Express® credit or debit cards; Interac® e-Transfer (Canada only); and mobile wallets (Apple Pay®, Google Pay®) on supported devices. All transactions are processed securely through PCI-compliant payment gateways, and the Company does not store full payment card details.
Authorization and Security: All payment transactions require authorization and verification by the issuing bank and 1ClickFoodMarket. We may delay or cancel any order if payment cannot be verified or if an order appears suspicious. By placing an order, you represent that you are an authorized user of the payment method provided.
Currency and Taxes: All prices and transactions on the website are quoted and billed in Canadian Dollars (CAD). Applicable sales taxes will be added at checkout as required by law. International customers may incur additional currency conversion or foreign transaction fees imposed by their bank or card issuer.
Order Cancellation: If payment fails, is declined, or an issue is detected, the Company reserves the right to cancel the order. We may also cancel orders due to inventory shortages, pricing errors, or suspected fraud. In such cases, you will receive notification and any charges will be refunded.
Customer Billing: By submitting payment information, you authorize 1ClickFoodMarket to charge your selected payment method for the full order amount (including taxes and fees).
1ClickFoodMarket is committed to protecting your personal information. This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, and explains how we collect, use, and safeguard your data.
Information Collected: We collect personal data necessary for order processing and account management. This includes your name, billing and shipping addresses, email, telephone number, payment information (processed by secure gateways), purchase history, and account login data.
Use of Information: Collected data is used to process and fulfill your orders, manage your account (including Loyalty points), communicate order status or updates, and provide customer support. With your consent, we may use your contact information to send promotional offers or newsletters. We may also analyze aggregated, non-identifiable data to improve our services and website.
Disclosure of Information: We do not sell or rent your personal information. We may share necessary data with trusted third-party service providers who assist us (e.g., payment processors, delivery carriers, IT support) under strict confidentiality agreements. These parties are only authorized to use your information to provide services to us. We will also disclose information if required by law or legal process.
Security: We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes SSL/TLS encryption for data in transit and secure servers for storage. However, no system is completely secure; the Company cannot guarantee absolute security and disclaims liability for unauthorized access beyond our control.
Cookies and Tracking: Our website uses cookies and similar technologies for functionality, analytics, and personalization. Cookies may remember your preferences and improve your experience. You may disable cookies in your browser settings, but some site features may not function properly without them.
Customer Rights and Consent: You have the right to access, correct, or delete your personal information in our custody. To exercise these rights or for privacy inquiries, please contact privacy@1clickfoodmarket.com. By using our website or services, you consent to the collection and use of your personal data as described in this policy.
Due to the perishable nature of many products, 1ClickFoodMarket enforces a strict final-sale policy. Returns or refunds are only granted under the conditions described below:
Damaged, Spoiled, or Incorrect Items: If you receive any item that is damaged, spoiled, expired, or not what you ordered, notify us immediately. To file a claim, email returns@1clickfoodmarket.com within 24 hours of delivery. Include your order number, a description of the issue, and clear photographic evidence.
Claim Resolution: The Company will review your claim and may request the return of the product (at our expense) for inspection. If approved, we will issue a refund to your original payment method or provide store credit (at our discretion) within 3–5 business days. Store credit has no cash value.
Exclusions: No refunds, exchanges, or credits will be given for change of mind, buyer’s remorse, or dissatisfaction unrelated to product quality. The Company is not responsible for delays or non‑delivery caused by incorrect shipping information or the customer’s absence at delivery. If a delivery attempt fails, the order is considered complete and no refund will be issued.
Customer Responsibility: You must inspect all perishable items immediately upon delivery. 1ClickFoodMarket is not liable for any allergic reactions, misuse, or any consequences arising after you have accepted delivery of products.
By accessing 1ClickFoodMarket’s website and placing an order, you agree to these Terms & Conditions. Please read them carefully.
Account and Eligibility: Use of our services is limited to individuals who are at least 18 years old (or the age of majority in their jurisdiction). If you create an account, you agree to provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. The Company may suspend or terminate accounts that violate these terms.
Order Acceptance: All orders are subject to acceptance by 1ClickFoodMarket. We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraud. If an order is canceled after payment, a full refund will be issued.
Pricing and Availability: We strive to provide accurate product information and pricing, but errors may occur. All prices and availability are subject to change without notice. In case of a pricing error, we reserve the right to cancel the order and issue a full refund.
Payment: By placing an order, you authorize 1ClickFoodMarket to charge your chosen payment method for the full amount of the order (including taxes and any fees). You represent that you are an authorized user of that payment method. If payment cannot be processed, your order may be canceled.
Shipping and Delivery: Delivery options and times are shown at checkout. Delivery dates are estimates and not guaranteed. The risk of loss for products passes to you upon delivery. The Company is not responsible for any loss or damage caused by shipping carriers. If delivery fails due to incorrect address or your absence, additional re-delivery fees may apply.
Limitation of Liability: To the extent permitted by law, 1ClickFoodMarket and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. This includes, but is not limited to, damages for delayed delivery, product defects, or allergic reactions. In any case, our total liability shall not exceed the amount you paid for the specific order in question.
Indemnification: You agree to indemnify and hold harmless 1ClickFoodMarket, its officers, directors, employees, and agents from any claims, losses, or damages (including attorneys’ fees) arising from your use of the site, violation of these Terms, or infringement of any third-party rights.
Intellectual Property: All content on the site, including text, images, logos, and graphics, is the property of 1ClickFoodMarket or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of our site without our express written permission.
Modifications to Terms: The Company may update these Terms at any time without prior notice. Your continued use of the site after changes are posted constitutes your acceptance of the updated terms.
Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and federal laws of Canada. You consent to the exclusive jurisdiction of the courts of Ontario for any disputes arising from these Terms or your use of our services.
Where do you deliver? We currently deliver throughout the Greater Toronto Area (GTA). Our delivery zones may change as we expand services, so please enter your postal code at checkout to confirm availability.
What is your delivery timeline? Orders placed before 2:00 PM (Eastern Time) are generally eligible for same-day or next-day delivery. During peak seasons, please allow 1–3 business days for delivery. You will receive an email confirmation with your estimated delivery date.
What if I miss my delivery? If no one is available to receive the delivery, a re-delivery fee of CAD $9.99 may apply. Perishable items will be held for up to 12 hours after the first delivery attempt; after that time, we may consider them unclaimed and dispose of them.
How do I cancel an order? You may cancel your order within 30 minutes of placing it. After 30 minutes, cancellation cannot be guaranteed as processing may have begun.
Do you offer specialty or international foods? Yes. We carry a wide selection of specialty and international products, including Halal, Kosher, organic, and natural items. Our catalog includes products from over 20 countries to serve diverse culinary preferences.
How do I earn and redeem loyalty points? You earn 10 points for every CAD $1.00 spent. You may redeem 15 points to receive CAD $1.00 off your order (minimum 150 points, $10). Redemption applies only to the product subtotal (pre-tax).
Do you offer membership programs? Yes, we offer optional annual membership plans (e.g., CAD $99 or $250 per year) that provide benefits like additional discounts, exclusive sales, and priority delivery. Details are available on our Membership page.
How can I contact customer support? For assistance, email support@1clickfoodmarket.com. For privacy-related inquiries, email privacy@1clickfoodmarket.com. For return questions, email returns@1clickfoodmarket.com. We aim to respond to all inquiries within 24 hours.
